Information
SHIPPING POLICY

Shipping Overview

At www.dialary.shop, we take pride in delivering high-quality products to your doorstep with care and efficiency. Our streamlined logistics process ensures that your order is processed within 1-2 business days after payment confirmation. Whether you're shopping for precision-engineered timepieces or stylish accessories, our team meticulously inspects each item before dispatch to guarantee flawless condition upon arrival.

Shipping Timeframe

Processing times may vary slightly depending on product category and inventory availability. Most orders are packed and handed to carriers within 48 hours, excluding weekends and holidays. Transit durations are calculated from the moment your parcel leaves our facility. While we collaborate with reliable logistics partners to meet delivery estimates, occasional delays due to weather or customs clearance may occur during peak seasons.

Shipping Costs

We offer transparent shipping options tailored to your budget:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Shipping Regions

Currently, we ship to most countries across North America, Europe, and select Asian territories. Some remote locations or regions with trade restrictions may not be serviceable. During checkout, our system will automatically validate your address eligibility. For specific inquiries about military addresses or overseas territories, please contact [email protected] prior to ordering.

Order Tracking

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' online portals. For consolidated orders with multiple items, tracking information may update progressively as packages are dispatched. Should you encounter any discrepancies in tracking updates, our customer service team can provide additional assistance.

Delayed or Lost Shipments

While delivery timelines are generally reliable, unforeseen circumstances may occasionally disrupt logistics networks. If your package exceeds the estimated delivery window by more than 5 business days, please first check the tracking status for any carrier alerts. For unresolved cases, contact us at [email protected] with your order number. We'll initiate trace procedures with the carrier and keep you informed throughout the resolution process, including replacement or refund options when applicable.

Customs & Import Duties

International customers are responsible for any customs fees, taxes, or import duties imposed by their local authorities. These charges vary by destination country and are determined solely by governmental policies. We declare all packages at actual purchase value and cannot mark items as "gifts" to circumvent regulations. To avoid unexpected fees, we recommend consulting your local customs office prior to ordering. Note that delayed customs clearance does not qualify for shipping delay compensation.
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